Out-of-stock items still sell
Wrong inventory stays invisible until an order comes in and you have to cancel it.
Currently in review by Shopify App Store
Shopify inventory wrong again? Retrace shows what changed.
Retrace tracks orders, refunds, transfers, manual edits, and app-driven stock changes so you can spot mismatches before they become cancelled orders.
For Shopify merchants who have had to cancel an order because the inventory was not actually there.
Your inventory looks fine. Until someone tries to buy something.
Shopify says 3 units are available. Actual count is 0. Everything looks fine until an order comes in.
You fix the stock count, but it slips again. Shopify shows where inventory is now, but not how it got there.
Stock levels change suddenly
Apps, integrations, and manual edits can change inventory in Shopify. Retrace makes those changes visible, so unexpected edits are easier to spot.
Adjustment history disappears after 180 days
Shopify only keeps it for 180 days. By the time you notice a pattern, the changes you need to review may be gone.
Catch wrong stock counts before customers do
Connect your store. Retrace tracks inventory changes as they happen. When stock levels move unexpectedly, you see it right away.
Every change, one place
Each SKU gets a timeline for orders, refunds, transfers, manual edits, and app-driven changes. No more piecing the story together from orders, exports, and app dashboards.
See which counts are off
Retrace compares Shopify's current numbers against its own record of tracked changes. When they disagree, you see which products are off and by how much.
Know what changed before you fix it
When a discrepancy appears, you can review the changes that touched that SKU instead of guessing from the current count alone.
Not another inventory system. A trust layer for the one you have.
Most inventory tools do too much. They want to count, plan, sync, or replace half your stack. Retrace does one thing:
Catch when Shopify's stock numbers stop adding up.
If you cannot trust your stock levels, nothing else works.
We are quietly testing Retrace with merchants who have had enough wrong numbers.
If a customer has ever ordered something your store said was in stock, but it wasn't, you are exactly who we want in the early access group.
- Early access to the product while we tighten the workflow
- Direct line for feedback, bug reports, and "here is the weird thing my store did"
- A chance to shape how Retrace works before broader rollout
If your stock counts have been a little cursed lately, join the early access group.
Do I need to replace my inventory setup?
No. Retrace works alongside Shopify. It helps you spot mismatches and review what changed.
Shopify already has adjustment history. What's different?
Shopify keeps inventory adjustment history for 180 days. Retrace builds a longer record from tracked changes going forward and flags when Shopify's count stops matching that record.
Is this for large merchants with big operations teams?
Not only. Retrace is for Shopify merchants who keep running into wrong stock counts, cancelled orders, or unexplained inventory changes.
Will Retrace fix my inventory automatically?
No. Retrace does not change inventory on its own. When a mismatch appears, you can review what changed and choose whether to accept Shopify’s count or overwrite it from Retrace. Every correction is recorded.
Stop finding out from cancelled orders.
If wrong stock counts keep showing up in your Shopify store, join the early access group.