Retrace FAQ for Shopify Inventory Tracking Questions

Retrace is an inventory tracking app for Shopify merchants. It monitors changes to your stock levels over time, detects anomalies, and gives you a timeline view of changes that happened to any SKU.

Retrace works with all Shopify plans: Basic, Shopify, Advanced, and Plus. Some features, such as multi-location tracking, require specific Shopify API access levels that come with Advanced and Plus plans.

Most stores are fully connected in under five minutes. After installing from the Shopify App Store, Retrace automatically loads your inventory with no manual configuration required.

No. Retrace installs directly from the Shopify App Store with a single click. There is no code to write or theme to edit.

We don’t enforce price limits at the moment. However, we monitor usage, and if your store exceeds pre-set plan limits, we reserve the right to restrict service until the store admin upgrades to a higher plan.

You get full access to all features for 14 days, no strings attached.

Not yet. All prices are monthly, but we will launch annual billing in the future.

Yes. Upgrades take effect immediately and are prorated for the remainder of your billing cycle. Downgrades take effect at the start of your next billing cycle.

Your data is retained for 48 hours after cancellation. After 48 hours, all data is permanently deleted in compliance with the Shopify App Store policies.

Retrace requests read-only access to your inventory levels, locations, products and variants, as well as orders, fulfillments, and transfers. We never read customer data, payment information, or order details beyond what is needed to attribute stock changes.

No. Your inventory or personal data data is never sold or shared with third parties. We use infrastructure providers that are bound by strict data processing agreements.

Retrace is not SOC 2 compliant, and there’s currently no plan to pursue any SOC 2 audit.

A drift event is any unexpected change in inventory quantity that doesn't correspond to a recorded sale, return, or manual adjustment. Common causes include Shopify sync delays, third-party app conflicts, and fulfillment errors.

Yes. Unlike other inventory tracking apps, Retrace doesn’t limit your location tracking. All plans supports unlimited locations, including warehouses, retail stores, and third-party fulfillment centers.

Retrace listens to Shopify webhooks in real time. On average, changes are recorded within seconds of occurring in your store.

Retrace reads inventory state from Shopify. If your 3PL or ERP syncs inventory back to Shopify, Retrace will observe and record those changes automatically. Direct 3PL and ERP integrations are available on the Enterprise plan.

At the moment, Retrace doesn’t offer API access, and there is no plan to provide it. However, this might change. Please reach out to support@useretrace.com to discuss API access.

Alerts functionality is not yet available but it's on the short-term roadmap.